Fresh Start Restoration proudly serves Lenexa, Kansas. And the entire Kansas City metro area. By providing the residential and commercial mold services.
First of all, we understand that quality of service is important to you. Because hassle-free customer experience is important to every Lenexa patron. At Fresh Start, the core of our DNA is excellence. Because it’s the standard we live by. Because it’s our family legacy. We are not a national franchise. We are not a major corporate company. Because large companies have a cookie cutter approach. Certainly, there is no comparison to the personalized service of a local company like Fresh Start. As a result, providing you with 5-star customer experience is our top priority!
Ben Fetzer and his co-worker Matt did a super job. The first step was to inspect the area and get some air samples to send to the lab. He did this on time and we got results the next day, which he emailed to us. He also provided us with a detailed and easy-to-read quote for the actual repairs, which outlined everything that needed to be done. During the actual mold removal, Ben and Matt were very thorough in isolating the affected areas from the rest of the house, with plastic sheeting covering the floor, and hanging down from the ceiling. The affected area was very high up, so they had to install scaffolding to be able to get to it safely. They tore out the damaged drywall and insulation, and cleaned the wood studs carefully. They took many good photos of the damaged drywall, showing mold and water damage, and sent them to us for insurance purposes. After the first day, we saw that the damage was more extensive than we originally thought, so we agreed that he should come out again to continue removing damaged material. Ben gave us a quote for the additional work and showed up promptly the next morning. He and Matt installed more plastic sheeting and moved the scaffolding so they could continue working. When they were finished, they cleaned up all the debris and removed the plastic sheeting, except for some that we requested that they leave, so that the repair contractor would have an easier time controlling dust when installing new drywall. Ben's bid for the additional work was pretty much spot-on. During the entire process, Ben was extremely professional, meticulous and responsive, showing up on time and minimizing the disruption to our household. I would highly recommend him to anyone needing mold remediation
Description of Work: We had some mold and other water damage from some upper windows near the ceiling. The water had come in through a seam in some trim where the caulking had deteriorated. (Rating 5/5)
Review Submitted by Client to Angie's List
Jim Meyer
Manager / Homeowner
Angie's List Review / Lenexa, KS / Mold Removal
March 4, 2017
Work Directly with the Owner for Award Winning Customer Service
Most Lenexa professional services companies utilize pushy sales representatives. Most noteworthy at Fresh Start, our owner Ben Fetzer, is on the people you will talk to. As a result, you will have an outstanding customer service experience. Ben’s professionalism and experience are above the standard service received in the industry! Because his many certifications and years of experience provide a substantial advantage.
Why You Should Consider a Local Business vs. a National Franchise
Local businesses are the heart and soul of the Lenexa community. It seems like no one can be the care and service of a quality local small business. While in contrast impersonal large, corporate, national franchises are common. We are not a national franchise company with a cookie cutter approach. Furthermore, these national companies receive private deals with insurance companies. Consequently, this is for their benefit, not yours. Resulting in a reduced quality of services to maximize their profits. Finally, the choice to use a local business like FreshStart is set apart. Where quality or customer service won’t be sacrificed.
