In February of 2008, Ben Fetzer officially started Fresh Start Restoration. Upon entering the industry, he quickly became experienced and certified in mold remediation. Ben saw an immediate need for transparency and quality in the mold removal service. The focus of Fresh Start is to be a high-quality mold company focusing on remediation with the utmost integrity and customer service
A strong work ethic, high integrity, and a drive for excellence has been the Fetzer way for over three generations. For Ben, it is not just a false promise or a line on his website. It is a part of his very DNA and family legacy. He has carried out his family’s traditions and values throughout every aspect of Fresh Start.
Ben’s story begins years ago growing up in Colorado and working daily at his family’s dairy farm alongside his parents and three brothers. When asked what it was like growing up on the family farm, Ben gave a crooked smile and a chuckle. He said, “It was hard work! I learned a lot by working alongside my parents every day. I watched them sacrifice, work hard, and give it their all to be a part of every detail of our lives. Now that I am older and have my children, I see that it was the best gift they could have given me!” We observe that Ben’s greatest successes come from doing things “the farmer’s way” in the midst of a modern, small business in a major metropolitan area like Kansas City. When we look at the moral compromises of the industry, it is obvious that Ben’s value system is a perfect solution.
You won’t see Ben or his business be flashy or full of hype. Sometimes you may even have to strain a little to hear what he says. But behind his calm voice is a person of genuine care and concern for your property and family, because that is who Ben is and that is “the Fetzer way”!
Ben and Katie have four children. Throughout the existence of Fresh Start, the Fetzer’s children have been a central part of the day-to-day operations. Taking part in small things that mom and dad do for the mold company is the highlight of their day! Making trips to Lowes with Dad is a favorite of the little ones as is sealing thank-you cards for customers with mom. And helping Dad set up trailers is always a fun project for the boys. As they age, their tasks may change, but the commitment to do business the “Fetzer Family Way” stays at the core of everything they do, as they do it together!
- Emphasis on quality, excellence, and outstanding customer service
- 5-Star customer rating with Google and online reviews since 2008
- Angie’s List Super Service Award Winner every year
- Certified by ICRA, NORMI, and IICRC
- Every job is overseen by certified supervisors
- Family-owned & operated since 2008
- Fully licensed and insured
- Additional insurance coverage for indoor air quality
- Our mold company follows EPA protocols for mold removal
- Use of personal protective equipment for the safety of our workers
Our mold company was born out of a need to provide honesty in a dishonest industry: to provide quality and excellence in the midst of inferior standards and to provide a customer-focused approach in the midst of a culture where the interest of franchises and big companies are supreme. Mold removal will remain a common need in our Kansas City area with our high humidity levels, frequent flooding, and ongoing foundation issues. Unfortunately, it is far too common in the mold industry to use fear tactics. As a result, we have made educating our customers our top priority! Even more, we understand that discovering mold can be scary and confusing. Our goal is to simplify the process and help answer all of your questions. Our blog is full of articles on the various items related to mold and the things you need to know to protect yourself. Feel free to give us a no-pressure call and we would be happy to help!
At Fresh Start, we have taken abnormally high measures to ensure that the training and certification of our supervisors and technicians are superior.
*We have been certified as a NORMI (The National Organization of Remediators and Mold Inspectors) Certified Mold Inspector. NORMI is a non-profit organization and serves as a training & certification firm for mold testing, mold removal, and indoor air quality.
*Furthermore, we are an ICRA Certified Contractor with the International Cleaning & Restoration Association as a certified restoration professional. The ICRA is a non-profit organization of Cleaning, Restoration, and Inspection firms. Being certified by the ICRA verifies we are properly trained to handle your restoration problems with professionalism and safety for your entire family.
*Finally, the IICRC (Institute of Inspection, Cleaning & Restoration Certification) is a non-profit organization that certifies restoration professionals and creates standard-setting practices for the industry. Many of these fields change rapidly. Those who are certified with the IICRC have the advantage by being able to keep up with the IICRC requirement for continued education.Have confidence in your Fresh Start mold inspector. Through the ICRA, NORMI and the IICRC, we are certified in a number of trades related to the restoration industry including, but not limited to, mold removal & testing, indoor air quality, water damage, carpet & rug repair, floor cleaning, and restoration.