Customer Reviews

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View by Review Site: Facebook /  LinkedIn  /  Zaarly / Angie’s List / Home Advisor

Zaarly / Mission, KS / Mold Removal
September 10, 2017
    

Ben is someone who really knows customer service, and that being responsive, helpful and very easy to work with can make a very big difference. Ben was a referral to me from Power-Dry. I had an ice maker that did some amazing water damage and molded in my kitchen. Ben was awesome to have to take care of this. He is super considerate, really knowledgeable and does very thorough work.

  • Responsive communication
  • √ Friendly customer service
  • √ Prompt timely service
  • √ Great value
  • √ Quality work

Rating (5/5)

Review Submitted by Client to Zaarly

Facebook / Belton, MO / Mold Removal
August 3, 2017
    

Ben was great to work with. Work completed as discussed and the results and Fresh!! (Rating 5/5)

Review Submitted by Client to Facebook

Zaarly / Liberty, MO / Mold Removal
July 20, 2017
    

Ben was just here the end of August. We had a bit of a mold issue arise in our basement. Ben really is very responsive, knowledgeable and great to work with. He is super thorough and really went the extra mile and then some. I would most certainly use him again.

  • Responsive communication
  • √ Friendly customer service
  • √ Prompt timely service
  • √ Great value
  • √ Quality work

Rating (5/5)

Review Submitted by Client to Zaarly

Facebook / Independence, MO / Mold Removal
June 21, 2017
    

Good people to deal with! Went beyond expectations and affordable. Hope we never have to go thru this again but if we do Freshstart will be the one we will call! (Rating 5/5)

Review Submitted by Client to Facebook

Home Advisor / Kansas City, MO / Mold Removal
June 8, 2017
    

The were really efficient and had a good value. They are prompt and they did what they said they were going to do with no surprises. (Rating 5/5)

Review Submitted by Client to Home Advisor

Home Advisor / Kansas City, MO / Mold Removal
June 8, 2017
    

Honest and detailed. (Rating 5/5)

Review Submitted by Client to Home Advisor

Home Advisor Reviews / Prairie Village, KS / Mold Removal
June 8, 2017
    

I like working with owners who do the work of their business. Ben and his helper gave me confidence they had cleaned the area of mold and left everything back in place. (Rating 5/5)

Review Submitted by Client to Home Advisor

Facebook / Kansas City, MO / Mold Removal
June 7, 2017
    

I am so grateful for the quality work they completed in my home. They were clean and respectful and very professional throughout all the needed repairs. I highly recommend this company! (Rating 5/5)

Review Provided by Client to Facebook

Facebook / Grandview, MO / Mold Removal
June 7, 2017

Ben with Fresh Start has done work on several of my properties. He and his team have been very professinal and honest and got the work done in a quality way. These guys tell you honestly what needs done and if you don’t need much they tell you that to….very refershing in this kinda of bussiness to find honest people. I highly recommend these guys with out hesitiation and have made them my prefered vendor. Rating (5/5)

Review Submitted by Client to Facebook

Angie’s List Review / Lenexa, KS / Mold Removal
March 4, 2017
    

Ben Fetzer and his co-worker Matt did a super job. The first step was to inspect the area and get some air samples to send to the lab. He did this on time and we got results the next day, which he emailed to us. He also provided us with a detailed and easy-to-read quote for the actual repairs, which outlined everything that needed to be done. During the actual mold removal, Ben and Matt were very thorough in isolating the affected areas from the rest of the house, with plastic sheeting covering the floor, and hanging down from the ceiling. The affected area was very high up, so they had to install scaffolding to be able to get to it safely. They tore out the damaged drywall and insulation, and cleaned the wood studs carefully. They took many good photos of the damaged drywall, showing mold and water damage, and sent them to us for insurance purposes. After the first day, we saw that the damage was more extensive than we originally thought, so we agreed that he should come out again to continue removing damaged material. Ben gave us a quote for the additional work and showed up promptly the next morning. He and Matt installed more plastic sheeting and moved the scaffolding so they could continue working. When they were finished, they cleaned up all the debris and removed the plastic sheeting, except for some that we requested that they leave, so that the repair contractor would have an easier time controlling dust when installing new drywall. Ben’s bid for the additional work was pretty much spot-on. During the entire process, Ben was extremely professional, meticulous and responsive, showing up on time and minimizing the disruption to our household. I would highly recommend him to anyone needing mold remediation

Description of Work: We had some mold and other water damage from some upper windows near the ceiling. The water had come in through a seam in some trim where the caulking had deteriorated. (Rating 5/5)

Review Submitted by Client to Angie’s List

Angie’s List Review / Overland Park, KS / Mold Removal
February 27, 2017
    

We could not be more pleased with the service provided. Ben was very responsive and knowledgeable. He explained in detail what needed to be done and how much it was going to cost. He was on time and there were no surprises on the bill once the work was complete. I would recommend him for any kind of mold services. He also sent a hand written thank you note thanking us for our business a few days later. I though that was a really nice touch.

Description of Work: We needed some mold removal on the corner wall of our living area. (Rating 5/5)

Review Submitted by Client to Angie’s List

Angie’s List Review / Kansas City, MO / Mold Removal
November 29, 2016
    

Their work exceeded my expectations. I would highly recommend them to anyone needing mold remediation.

Description of Work: Ben and his crew were extremely thorough and informative. I bought a foreclosed house that had been vacant for a year. The finished basement was a soggy, moldy mess due to foundation issues. Fresh Start gutted everything and treated for mold. Ben was very helpful pointing out other things about the house that needed to be addressed with the renovation. (Rating 5/5)

Review Submitted by Client to Angie’s List

Angie’s List Review / Lees Summit, MO / Mold Testing
September 9, 2016
    

Wonderful job! Very efficient and thorough. I would definitely recommend them.Tested for mold and remediate do the Rea.(Rating 5/5)

Review Submitted by Client to Angie’s List

Angie’s List Review / Liberty, MO / Mold Removal
February 16, 2016
    

They worked very hard in cleaning all surfaces and items. After the cleaning and containerizing of our items they sprayed our basement with an antibacterial fluid and cleaned the air with two large HEPA filters. Ben and his team conducted themselves in a friendly and professional manor. They worked very hard in cleaning all surfaces and items. After the cleaning and containerizing of our items they sprayed our basement with an antibacterial fluid and cleaned the air with two large HEPA filters. Ben and his team conducted themselves in a friendly and professional manor. (Rating 5/5)

Review Submitted by Client to Angie’s List

Angie’s List Review / Liberty, MO / Mold Removal
September 27, 2015
    

Our appointment was set for 9AM and Ben called ahead of time to inform us he was on his way and at what time he would arrive.  He was punctual and friendly.  A detailed inspection was performed that resulted in a detailed written report including a subsequent estimate of the cost.  Ben was very patient and answered all of the questions we had.  We accepted the bid.
A date was set for the work and Ben called the morning that was scheduled to let me know he was on the way and his estimated time of arrival.  He arrived on time with another worker and they began their setup for the job.  The procedure was explained in detail again by Ben.  The mold remediation and complete sanitation of the basement was a two day process.  The results were spectacular!  My wife and I were very pleased with the results and would recommend FreshStart to anyone for the remediation of mold in their dwelling.
Preston

Mold remediation in our basement that was under the kitchen floor and complete sanitation of the whole basement. (Rating 5/5)

Review Submitted by Client to Angie’s List

Zaarly / Shawnee, KS / Mold Removal
September 16, 2015

Ben is one of the most trustworthy, flat remarkable contractors you could hope to have for major water damage and mold remediation. We came home after an 8 day vacation to find one heck of a mess. Ben couldn’t have been more responsive, knowledgeable, helpful and awesome at solving this nightmare of a problem. He is great to work with and I wouldn’t hesitate to recommend him.

  • Responsive communication
  • √ Friendly customer service
  • √ Prompt timely service
  • √ Great value
  • √ Quality work

Rating (5/5)

Review Submitted by Client to Zaarly

Angie’s List Review / Lees Summit, MO / Mold Removal
August 12, 2015
    

Removed mold in a house in the basement. Removed damaged Sheetrock. Their price was about half of what other bids were. (Rating 5/5)

Review Submitted by Client to Angie’s List

Angie’s List Review / Independence, MO / Mold Inspection
May 28, 2015
    

The renter had concerns about mold. The inspector made a thorough inspection of the basement and did a surface treatment on an area of the concrete block that was discolored. Very satisfied. Reasonably priced. (Rating 5/5)

Review Submitted by Client to Angie’s List

LinkedIN / Mission, KS / Services
March 9, 2011
    

I’ve known Katie and Ben for several years…. They are two very capable individuals with high integrity. As a team their future has no limits. I’m grateful that I don’t have to compete with them!

Review submitted by Client to LinkedIn

LinkedIn / North Kansas City / Services
February 17, 2011
    

We have had multiple business dealings with Ben and Katie over the years. They have always proved to be reputable, honest, and trustworthy. They are on our list of recommended cleaning services in the Kansas City area.

Review submited to LinkedIn

LinkedIn / Belton, MO / Water Damage: Mold Prevention
February 17, 2011
    

I can’t say enough about how Ben Fetzer came to the rescue when our basement flooded. Ben’s crew effectively, quickly, and expertly pumped 2,000 or more gallons out of our basement saving my oak furniture and our other belongings. They are expert cleaners, trustworthy, and wonderful people –JUST the kind of people we like to work with. (Rating 5/5)

Review Submitted by Client to LinkedIn