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Mold Solutions & Indoor Air Quality
Commercial Mold Solutions & Indoor Air Quality
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Ben and his crew arrived on time, worked in a timely manner. They completed the job on time, cleaned up and left the area cleaner than when they arrived. I would hire Ben for any future jobs we might have. 5 STARS (Rating 5/5)Jeanne G. Homeowner Google / Archie, MO / Insulation May 1, 2019
Ben Fetzer, owner of Fresh Start Restoration, is exceptional in his professionalism, communication skills and work ethic. He was on the job with his crew everyday, They were very respectful of our home, leaving things tidy each day. Ben went over and beyond making sure all aspects of our job were handled properly. He is just a wonderful person who I would recommend everytime. 5 STARS (Rating 5/5)Jill T. Homeowner Google / Mission Hills, KS / Mold Removal January 22, 2019
Excellent service and outstanding results! We had a water leak and they were able to respond immediately and were able to mitigate the issue and address all concerns. If in doubt call FreshStart, Ben and his team are amazing! 5 STARS (Rating 5/5)Spencer M. Homeowner Google / Lees Summit, MO / Mold Removal November 12, 2018
We were extremely happy with the service that Ben provided. Ben and his crew were prompt and thorough with the job that we needed them to do. They made sure they cleaned everything up before they left. Ben went above and beyond to help us with the job that we needed done. We would use FreshStart again if we ever had the need. We will definitely tell others about FreshStart. Thank you FreshStart for the wonderful experience. 5 STARS (Rating 5/5)Jeff M. Homeowner Google / Blue Springs, MO / Mold Removal November 12, 2018
We are pleased with the FreshStart team!
Each step was explained in detail. They arrived as scheduled each day. They cleaned up, and made sure nothing was left behind. The team was very courteous. It is important to us to trust the company doing work. We recommend FreshStart and would definitely call them again. 5 STARS (Rating 5/5)Rose W. Homeowner Google / Lees Summit, MO / Mold Removal October 10, 2018
Very professional. Ben and Fresh Start deliver. Absolutely would hire again! 5 STARS (Rating 5/5)Jennifer W. Homeowner Google / Shawnee, KS / Mold Removal October 7, 2018
Ben completed a thourough inspection. He listened to my concerns and let me know what what suggestions he had. He was flexible and professional. I would highly recommend Ben and FreshStart! 5 STARS (Rating 5/5)Heidi B. Homeowner Google / Olathe, KS / Mold Inspections October 7, 2018
Ben was very helpful in our time of stress. He and his crew were quick, through, and very clean. Ben stayed late to help me move a window AC unit which was causing moisture in the wall and lead to black mold. Truely went the extra mile to help. 5 STARS (Rating 5/5)Dail H. Homeowner Google / Liberty, MO / Mold Removal September 27, 2018
Ben did a very thorough check of my house, which was showing signs of mold in the bathroom. The news was better than I had hoped, and he gave me specific, clear ideas for what I could do to improve the situation. I would recommend FreshStart to anyone. I felt the company had my best interests at heart, and I would trust them to give me a straight answer. 5 STARS (Rating 5/5)Jennifer W. Homeowner Google / Kansas City, MO / Mold Inspections July 2, 2018
We purchased a house needing A LOT of remediation for mold. Ben and his team were extremely thorough and gave our family peace of mind moving into a clean house. This was important to us as my son has some air-born allergies. Ben even offered to come back after we had done some addition construction to clean the ducts since they would get dusty during the process after his work. I don’t think I could recommend Fresh Start more highly. 5 STARS (Rating 5/5)Russell C. Homeowner Google / Kansas City, MO / Mold Removal July 1, 2018
Great customer service, very responsive, highest level of knowledge, experience and care, and well staffed and equipped to get the job thoroughly done as quickly as possible. 5 STARS (Rating 5/5)Stuart K. Homeowner Google / Prairie Village, KS / Mold Removal June 27, 2018
I called to have our house checked for mold and he came prepared with his equipment and some printed information which my wife and I found very useful. He was very knowledgeable and walked the house with me and explained what we were looking at. Had small areas with mold and he was very honest and told us that we would be able to remove it ourselves. We appreciated his honesty and would definitely recommend his services to others. 5 STARS (Rating 5/5)Antonio C. Homeowner Google / Lenexa, KS / Mold Removal June 22, 2018
They did a fantastic job of removing old insulation and installing new paper backed insulation in our walkout basement. They were professional and very polite. I would highly recommend them to anyone who has moldy insulation that needs to be removed and replaced. They were very competitive on their pricing. I would say that I got more than my moneys worth from this great company. 5 STARS (Rating 5/5)
Mike M. Homeowner Google / Olathe, KS / Insulation December 8, 2017
Ben and his crew did a great job of communicating any additional issues or concerns for our project. His costs were very reasonable, as well. If the occasion arises again for these type of services, I would definitely call on him. (Rating 4/5)
Craig Elwell Maintenance Manager Google / Lee’s Summit / Mold Removal November 17, 2017
Highly recommend! Best price around. Ben and his team did a fantastic job. Very quick, clean, and efficient. (Rating 5/5)
Kimberly Ebright Homeowner Google / Grandview, MO / Mold Removal November 8, 2017
I am very happy with Fresh Start. This company has great prices, very nice, polite, fast, great work and cleans up very good after themselves. I would use this company again if I needed to. (Rating 5/5)
Laurie Hehn Homeowner Google / Raytown, MO / Mold Removal October 8, 2017
Fantastic service. Addressed our individual situation and budget so professionally – really made us feel relieved. Very attentive, quick results, at a great price. Would/will definitely recommend and use again. Worked with Ben and he was great. Good communication and turn around. He answered all of our questions open and honestly… didn’t feel at all like he pushed or hid anything! Thanks FreshStart! (Rating 5/5)
Shelby Wells Home Owner Google / Independence, MO / Mold Testing October 8, 2017
Ben was great to work with. He was prompt and offered great solutions to my problem. (Rating 5/5)
Edwardo Martinez Homeowner Google / Belton, MO / Mold Testing September 11, 2017
Ben was great to work with. He was prompt and offered great solutions to my problem. (Rating 5/5)
September 11, 2017
Ben is someone who really knows customer service, and that being responsive, helpful and very easy to work with can make a very big difference. Ben was a referral to me from Power-Dry. I had an ice maker that did some amazing water damage and molded in my kitchen. Ben was awesome to have to take care of this. He is super considerate, really knowledgeable and does very thorough work.
- √ Responsive communication
- √ Friendly customer service
- √ Prompt timely service
- √ Great value
- √ Quality work
Rating (5/5)
Ken D. Homeowner Zaarly / Mission, KS / Mold Removal September 10, 2017
Ben was great to work with. Work completed as discussed and the results and Fresh!! (Rating 5/5)
Eddie Martinez Homeowner Facebook / Belton, MO / Mold Removal August 3, 2017
Ben was just here the end of August. We had a bit of a mold issue arise in our basement. Ben really is very responsive, knowledgeable and great to work with. He is super thorough and really went the extra mile and then some. I would most certainly use him again.
- √ Responsive communication
- √ Friendly customer service
- √ Prompt timely service
- √ Great value
- √ Quality work
Rating (5/5)
Preston V. Homeowner Zaarly / Liberty, MO / Mold Removal July 20, 2017
Thanks to Ben and FreshStart for the excellent work and service on my moms home. Highly recommend!! (Rating 5/5)
Ken Reece Homeowner Google / Prairie Village, KS / Mold Removal July 11, 2017
Ben was awesome. He called me immediately when I placed a web-based request. I contacted him on a Saturday afternoon and he was at my house on Monday at 8 am. He was very professional, kind, and courteous. He charged me exactly what he quoted me for a few mold spots in the attic. He was very reasonable and charged me far less than what I expected to pay. He is top notch and I highly recommend him. (Rating 5/5)
James Pryor Homeowner Google / Kansas City, MO / Mold Removal July 2, 2017
Good people to deal with! Went beyond expectations and affordable. Hope we never have to go thru this again but if we do Freshstart will be the one we will call! (Rating 5/5)
Ken Reece Homeowner Facebook / Independence, MO / Mold Removal June 21, 2017
The were really efficient and had a good value. They are prompt and they did what they said they were going to do with no surprises. (Rating 5/5)
Glenn S Landlord Home Advisor / Kansas City, MO / Mold Removal June 8, 2017
Honest and detailed. (Rating 5/5)
Homeowner Home Advisor / Kansas City, MO / Mold Removal June 8, 2017
I like working with owners who do the work of their business. Ben and his helper gave me confidence they had cleaned the area of mold and left everything back in place. (Rating 5/5)
Linda G. in Home Owner Home Advisor Reviews / Prairie Village, KS / Mold Removal June 8, 2017
I am so grateful for the quality work they completed in my home. They were clean and respectful and very professional throughout all the needed repairs. I highly recommend this company! (Rating 5/5)
Deborah Cossu Homeowner Facebook / Kansas City, MO / Mold Removal June 7, 2017
Ben with Fresh Start has done work on several of my properties. He and his team have been very professinal and honest and got the work done in a quality way. These guys tell you honestly what needs done and if you don’t need much they tell you that to….very refershing in this kinda of bussiness to find honest people. I highly recommend these guys with out hesitiation and have made them my prefered vendor. Rating (5/5)
Jennifer Smeltzer Realtor / Property Manager / Homeowner Facebook / Grandview, MO / Mold Removal June 7, 2017
They did a fantastic job of removing old insulation and installing new paper backed insulation in our walkout basement. They were professional and very polite. I would highly recommend them to anyone who has moldy insulation that needs to be removed and replaced. They were very competitive on their pricing. I would say that I got more than my moneys worth from this great company. 5 STARS (Rating 5/5)
Mike R. Homeowner Google Reviews / Parkville, MO / Insulation April 19, 2017
Ben Fetzer and his co-worker Matt did a super job. The first step was to inspect the area and get some air samples to send to the lab. He did this on time and we got results the next day, which he emailed to us. He also provided us with a detailed and easy-to-read quote for the actual repairs, which outlined everything that needed to be done. During the actual mold removal, Ben and Matt were very thorough in isolating the affected areas from the rest of the house, with plastic sheeting covering the floor, and hanging down from the ceiling. The affected area was very high up, so they had to install scaffolding to be able to get to it safely. They tore out the damaged drywall and insulation, and cleaned the wood studs carefully. They took many good photos of the damaged drywall, showing mold and water damage, and sent them to us for insurance purposes. After the first day, we saw that the damage was more extensive than we originally thought, so we agreed that he should come out again to continue removing damaged material. Ben gave us a quote for the additional work and showed up promptly the next morning. He and Matt installed more plastic sheeting and moved the scaffolding so they could continue working. When they were finished, they cleaned up all the debris and removed the plastic sheeting, except for some that we requested that they leave, so that the repair contractor would have an easier time controlling dust when installing new drywall. Ben’s bid for the additional work was pretty much spot-on. During the entire process, Ben was extremely professional, meticulous and responsive, showing up on time and minimizing the disruption to our household. I would highly recommend him to anyone needing mold remediation
Description of Work: We had some mold and other water damage from some upper windows near the ceiling. The water had come in through a seam in some trim where the caulking had deteriorated. (Rating 5/5)
Jim Meyer Manager / Homeowner Angie’s List Review / Lenexa, KS / Mold Removal March 4, 2017
We could not be more pleased with the service provided. Ben was very responsive and knowledgeable. He explained in detail what needed to be done and how much it was going to cost. He was on time and there were no surprises on the bill once the work was complete. I would recommend him for any kind of mold services. He also sent a hand written thank you note thanking us for our business a few days later. I though that was a really nice touch.
Description of Work: We needed some mold removal on the corner wall of our living area. (Rating 5/5)
A. Witcher Homeowner Angie’s List Review / Overland Park, KS / Mold Removal February 27, 2017
Excellent Company! Completely professional and efficient. Ben and Ben and the rest of the crew did an awesome job getting the mold cleaned out of our basement and rebuilding the stairs. Very nice guys that know what they are doing! I highly recommend Fresh Start!!! We are very please with our fresh clean basement!! (Rating 5/5)
Dayna Newberry Tenant Google Reviews / Overland Park, KS / Mold Removal December 5, 2016
Their work exceeded my expectations. I would highly recommend them to anyone needing mold remediation.
Description of Work: Ben and his crew were extremely thorough and informative. I bought a foreclosed house that had been vacant for a year. The finished basement was a soggy, moldy mess due to foundation issues. Fresh Start gutted everything and treated for mold. Ben was very helpful pointing out other things about the house that needed to be addressed with the renovation. (Rating 5/5)
Melissa H. Homeowner Angie’s List Review / Kansas City, MO / Mold Removal November 29, 2016
Ben and his crew were extremely thorough and informative. I bought a foreclosed house that had been vacant for a year. The finished basement was a soggy, moldy mess due to foundation issues. Fresh Start gutted everything and treated for mold. Ben was very helpful pointing out other things about the house that needed to be addressed with the renovation. Their work exceeded my expectations. I would highly recommend them to anyone needing mold remediation. (Rating 5/5)
Melissa Healer Graphic Designer / Homeowner Google Review / Kansas City, MO / Mold Removal November 15, 2016
This company is very professional, efficient and thorough in its restoration work! Ben Fetzer handled our situation with a very caring attitude, diagnosing and understanding the extent of the water damage in our home. He provided step by step information as the project was completed. The clean-up was top notch and minimally disruptive under the circumstances! (Rating 5/5)
Ken Davis Author / Homeowner Google Review / Mission, KS / Mold Removal November 5, 2016
We were very pleased with Fresh Start’s removal of the mold in our basement. They take their time to do a clean, professional job, and they even left the air scrubbers and a dehumidifier for an extra 2 days because of the heavy rains we received right after their work. They went the extra mile to help us prevent future problems until we could get the foundation fixed. The final price was exactly what the estimate said, and they showed up on-time and checked in via email and text to make sure we were comfortable during the process. Thank you for an excellent job! (Rating 5/5)
Abigail Johnson Teacher / Homeowner Google Review / Grandview, MO / Mold Removal October 26, 2016
Ben came to investigate a potential mold problem we were having due to a leaking air conditioner in the unfinished area of our basement. He was very friendly, professional, courteous, and willing to answer all questions I had. He very thoroughly inspected the area, even going into the most unpleasant areas of our basement. He told me what probably was and was not mold, as well as how to go about cleaning the areas myself that were not a huge concern. It turned out the water damage had caused some mold to grow in the insulation and dry wall of the finished part of our basement behind the baseboards, which needs to be fixed but is relatively minor. He went into great detail about how he would go about the mold remediation process. He further investigated some other concerning areas in the basement and was very knowledgeable and willing to share as much information as possible about the situation. We are waiting on an estimate for the work to be done (he just did the inspection today) but so far I am very pleased and has put my mind at ease about the extent of the damage. I will update once any work has been done. (Rating 5/5)
Kelsey Black Homeowner Google Review / Lees Summit, MO / Mold Inspection October 24, 2016
Prompt, professional service. Excellent bid presentation. High attention to detail in performing the work-really went over and above. Explained everything they were doing and why. Very good, caring owner and staff. Highly recommend Fresh Start Restoration if ever you find yourself in need of mold remediation. (Rating 5/5)
Linda Roser Homeowner Google Reviews / Prairie Village, KS / Mold Removal October 5, 2016
Wonderful job! Very efficient and thorough. I would definitely recommend them.Tested for mold and remediate do the Rea.(Rating 5/5)
Ann R. Homeowner Angie’s List Review / Lees Summit, MO / Mold Testing September 9, 2016
I am very impressed. He arrived promptly and was very professional and personable. He evaluated the area of mold in question and gave his recommendations. He gave me the option of having him do the work and how much it would cost or, since in my case the mild damage was fairly light, gave me the option of doing the work myself and gave recommendations how to do that. I chose to do it myself. I never at any time felt pressured to use his services and he was more than helpful in recommendations. I have had many people out to work on my house and it is very difficult to find trustworthy companies who actually do good work and stick with what they say. Having said that I highly recommend this company. (Rating 5/5)
Mariah Jenkins Manager / Homeowner Google Review / Kansas City, MO / Mold Inspection September 5, 2016
Many thanks to Ben Fetzer and Fresh Start Restoration, for a PERFECT customer experience. Mold is a scary situation that you don’t want to fool around with. I initially found Fresh Start on Angie’s List, then received an additional rec on them through another business resource. The process was timely and professional from the first consultation, to the immaculate condition they left our two rooms in when they finished. I am a customer service manager, so I appreciate the extra details it takes to go above and beyond. My husband and I gratefully give this company, 5 stars. We also encourage everyone who needs a mold remediation company to call and place your confidence in Fresh Start Restoration. Thanks again for everything, Ben! (Rating 5/5)
Lori Schuetz Business Manager / Homeowner Google Review / Kansas City, MO / Mold Removal July 11, 2016
Ben was professional and a great communicator. He handled our project promptly and explained his work in layman’s terms. We received several bids for our project, and his quote was reasonable. Ben seemed considerably more experienced than others we had bid on the project and he did the work himself. We are glad we used Fresh Start and would recommend him to others. (Rating 5/5)
Kathy Lindsey Homeowner Google Review / Overland Park, KS / Mold Removal June 21, 2016
They worked very hard in cleaning all surfaces and items. After the cleaning and containerizing of our items they sprayed our basement with an antibacterial fluid and cleaned the air with two large HEPA filters. Ben and his team conducted themselves in a friendly and professional manor. They worked very hard in cleaning all surfaces and items. After the cleaning and containerizing of our items they sprayed our basement with an antibacterial fluid and cleaned the air with two large HEPA filters. Ben and his team conducted themselves in a friendly and professional manor. (Rating 5/5)
Jerry L. Homeowner Angie’s List Review / Liberty, MO / Mold Removal February 16, 2016
Our appointment was set for 9AM and Ben called ahead of time to inform us he was on his way and at what time he would arrive. He was punctual and friendly. A detailed inspection was performed that resulted in a detailed written report including a subsequent estimate of the cost. Ben was very patient and answered all of the questions we had. We accepted the bid.
A date was set for the work and Ben called the morning that was scheduled to let me know he was on the way and his estimated time of arrival. He arrived on time with another worker and they began their setup for the job. The procedure was explained in detail again by Ben. The mold remediation and complete sanitation of the basement was a two day process. The results were spectacular! My wife and I were very pleased with the results and would recommend FreshStart to anyone for the remediation of mold in their dwelling.
PrestonMold remediation in our basement that was under the kitchen floor and complete sanitation of the whole basement. (Rating 5/5)
Preston V. Business Owner / Homeowner Angie’s List Review / Liberty, MO / Mold Removal September 27, 2015
Ben is one of the most trustworthy, flat remarkable contractors you could hope to have for major water damage and mold remediation. We came home after an 8 day vacation to find one heck of a mess. Ben couldn’t have been more responsive, knowledgeable, helpful and awesome at solving this nightmare of a problem. He is great to work with and I wouldn’t hesitate to recommend him.
- √ Responsive communication
- √ Friendly customer service
- √ Prompt timely service
- √ Great value
- √ Quality work
Rating (5/5)
Jared B. Homeowner Zaarly / Shawnee, KS / Mold Removal September 16, 2015
Removed mold in a house in the basement. Removed damaged Sheetrock. Their price was about half of what other bids were. (Rating 5/5)
Michael P. Homeowner Angie’s List Review / Lees Summit, MO / Mold Removal August 12, 2015
The renter had concerns about mold. The inspector made a thorough inspection of the basement and did a surface treatment on an area of the concrete block that was discolored. Very satisfied. Reasonably priced. (Rating 5/5)
Angie’s List Member Landlord Angie’s List Review / Independence, MO / Mold Inspection May 28, 2015
Experiencing mold is not a pleasant situation, it’s stressful to deal with and costly to remediate. I am a landlord who recently had the misfortune of this ordeal. The lower level of a duplex had a light coating of mold on the woodwork due to poor circulation of air. It seems the return vents were covered up by large furniture items and the toilet had (unbanned to me) recently leaked enough to soak a good portion of the carpeting. After having the carpet removed, I never experienced this type of mold situation before, so I went looking for help. I had read through many websites and settled on calling FreshStart. The site was informative and the company seemed honest. I met up with Ben from FreshStart. My first impression was young but knowledgeable. Ben showed us ways we could accomplish some of the remediation ourselves, but after some investigation, we determined the job was too big for us to accomplish without professional help. Ben and his team did a great job taking care of our problems. He helped us deal with our tenants who were not pleasant to deal with. I think he went above and beyond in helping us out. I would recommend Bens’ services and would use FreshStart again (God forbid I ever need this type of work done again). (Rating 5/5)
Rick Tano Landlord Google Review / Kansas City / Mold Removal May 5, 2015
I’ve known Katie and Ben for several years…. They are two very capable individuals with high integrity. As a team their future has no limits. I’m grateful that I don’t have to compete with them!
Marty Hugo Commercial Real Estate Leasing Agent LinkedIN / Mission, KS / Services March 9, 2011
We have had multiple business dealings with Ben and Katie over the years. They have always proved to be reputable, honest, and trustworthy. They are on our list of recommended cleaning services in the Kansas City area.
Kevin Musser Business Owner LinkedIn / North Kansas City / Services February 17, 2011
I can’t say enough about how Ben Fetzer came to the rescue when our basement flooded. Ben’s crew effectively, quickly, and expertly pumped 2,000 or more gallons out of our basement saving my oak furniture and our other belongings. They are expert cleaners, trustworthy, and wonderful people –JUST the kind of people we like to work with. (Rating 5/5)
Linda Fields President / Home Owner LinkedIn / Belton, MO / Water Damage: Mold Prevention February 17, 2011
The Fresh Start Approach
At Fresh Start, our primary objective is to educate you, our customers! Because our industry is full of unethical business practices and fear-driven sales tactics! So, we have designed our website to be full of information, where you can learn all about mold! As a result, you can have an insider’s look into the mold removal and remediation industry. The more you understand, the more you can protect your property and the people you love!
At Fresh Start, our primary desire is to serve each of you with excellence! Above all, providing you with a hassle-free customer experience that will make you proud to say that you would hire us again! As a result, we have been providing mold solutions throughout the Kansas City metro area since 2008! While serving both residential and commercial communities of our metro area.
At FreshStart, we provide free on-site estimates. With a service-oriented no-hassle approach. Furthermore, we will view your area of concern, provide our professional recommendations and provide a written estimate. So, feel free to contact us to speak with one of our mold professionals today!
