Here in Kansas City, there are a lot of mold remediation companies and environmental testing companies that are performing both mold testing and remediation services. This topic is still being debated and I feel it is necessary to initiate some renewed conversation about the potential complications or conflicts associated with this practice. Ask a hand full of people what they think about this and their response will vary about what is the right approach. Some in our industry believe that testing should be performed by an environmental specialist and remediation should be done by a remediation specialist. In other words, choose one or the other services and do not ever perform the other service. The reality is most companies do not follow this train of thought. I would like to discuss why these conflict of interest exists two examples of the conflict of interest.
- Potential for mold assessor to be overly aggressive in recommending remediation services or to exaggerate the scope of work needed to provide the largest remediation project possible in order to benefit himself or the company at large. In other words, it is easy to find mold or exaggerate the extent of the contamination if it profits those performing the assessment. Also, the potential to misuse data as leverage to persuade a customer to use their company for mold testing and remediation.
- The other real conflict of interest can take place when post remediation testing is done by the same company who has performed the remediation. For example, a company performs remediation services and then performs the post remediation testing on its own work. It is possible for that company to perform the testing and falsify the results so that they do not fail any of their tests. They would have the ability to be soft on themselves in order to complete each project without having to redo any of their work or continue the remediation process with more out of pocket expenses.
However, the opposite of this is when an environmental company will produce the test with no thought of benefiting any person or company rather to truly empower the customer with the knowledge of the air quality within their property. The outcome is an unbiased account of the true state of each property where contamination has been removed. This is the highest standard of service in our industry. For example, if FreshStart performs remediation services and ABC Environmental performs post remediation mold testing or these test will be free of any possible bias. As mentioned earlier, FreshStart does offer both services but does so desiring to inform you the client of these realities so that you can decide how best to handle your situation. It very well could be in your best interest to hire two different companies (separate companies for each service) to assist in providing you with the most thorough solution. In other words, we have wrestled with this issue and have concluded with a balanced and straight forward approach desiring that you ultimately receive the greatest service possible with complete solutions available. We are here to help and inform you of any services you would like to have us do.